Our Terms

SIZING

We recommend going by age when purchasing Lawson threads. Our sizing is NZ standard sizing (more generous than small). If you need help with sizing or a second opinion please contact us via our contact form online or send us a message on Facebook. We are more than happy to help!

PRICING

All prices are in New Zealand dollars (NZD) and include Goods and Services Tax (GST) if any. For customers outside of New Zealand any relevant custom fees, duties or sales from the destination country are the sole responsibility of the customer.

PAYMENT

  1. Pay online by credit card (Visa and MasterCard) via PayPal.
  2. Internet banking or bank account transfer by visiting your local bank branch (payment within 3 working days). Please include reference when using this option.

Payments can be made to: EXPLORE DESIGN  06-0197-0400867-00

VOUCHER CODES

If you have been given a voucher code to use online, the voucher code can be applied at checkout.  Voucher codes can only be used once per person/address.

LAYBY

We offer 5 week Layby:

At checkout select direct debit for payment option. Type in LAYBY in notes at check out. A 25% deposit needs to be paid to secure layby (paid within 3 days). The balance is to be paid off with regular payments within 5 weeks, then order sent out.

Please contact us when you make payments so we confirm they have been received. If you decide to cancel, we will need to hold a $15 admin fee.

SHIPPING

We aim to dispatch all orders within two working days. Shipping times are indicative only, Explore Design Boutique takes no responsibility for delays once the item has left our possession.

Delivery can only be made to a physical address. No deliveries can be made to a Post Box or Private Bag number.

New Zealand: Flat rate $5 throughout New Zealand – includes rural delivery 

We use Pass the Parcel provided by Post Haste Couriers. All parcels are tracked. Parcels require signature on delivery, except rural parcels. (If you have specific delivery instructions, please type these in at the notes section at checkout). 

North Island:  delivery 1-2 days

South Island: delivery 2-3 days

AUSTRALIA: Flat rate $12NZD by NZ POST International Air

Please note this option is untracked. Delivery target is 3 to 10 working days.

All items are insured against theft and accidental damage whilst in transit from Explore Design Boutique to the shipping address. Once your items have been delivered to the specified delivery address, they are no longer covered by insurance.

PRIVACY

We are committed to protecting your privacy. The information we collect is for our records only and will not be passed on to any third parties. If at any time you wish to no longer receive any newsletter communications from us, please click on ‘unsubscribe’ on the email and we will remove your details from our newsletter database.

RETURNS

We check all items before sending to ensure they are of the highest quality. If you wish to return an item please contact us at info@exploredesign.boutique with details of the item you wish to exchange – within 10 days of delivery. We accept returns as long as the item is new, unused and tags attached. We will not accept items if they are worn or washed. We will not issue refunds if you simply change your mind. We only exchange or issue a store credit.

If you are returning an item due to incorrect sizing, change of mind or otherwise, you will be responsible for both postage costs incurred returning the goods to us, and supplying a pre-paid self addressed postage bag for us to return the goods to you.

ACCURACY OF CONTENT

At Explore Design Boutique we take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by different browser software or computer display types. Prices on site are current at time of display and subject to variation without notice. We will do our best to display accurate descriptions and pricing, but are unable to warrant that the product descriptions or other content of the web site is accurate, complete, reliable, current or error free.